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Return and Refund Policy

Effective Date: August 14, 2026
Last Updated: August 25, 2026

OLKIL sells digital software subscriptions. There is no physical product to return. This policy covers returns/refunds for digital purchases.

1. Business Details

2. Refund Request Duration

You may request a refund within 7 (seven) days from the date of successful payment.

3. When Refunds May Be Approved

  • Duplicate / accidental payment
  • Charged after a confirmed cancellation that should have stopped renewal
  • Verified service failure on our side that we cannot fix within a reasonable time
  • Unused access verified shortly after an erroneous purchase

4. Non-Refundable Cases

  • Change of mind after substantial use
  • Unused token balance at period end
  • Failure to cancel before auto-renewal
  • Dissatisfaction with AI output quality alone
  • Account suspended for Terms violations

5. Refund Mode

Approved refunds are processed to the original payment method through the payment gateway (e.g. PayU / card / UPI / netbanking used at checkout).

6. Refund Timeline

After approval, refunds typically reflect within 5–10 business days (bank/UPI timelines may vary).

7. How to Request

Email support@olkil.com within 7 days with: full name, registered email, payment/order ID, plan name, and reason.

We aim to respond within 3–7 business days.

8. Contact

OLKIL
India
support@olkil.com

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